On The Spot Computer Repairs delivers custom-built PCs tailored to each customer’s needs, from basic setups to high-end machines. Discover our journey, learn how the PC-building landscape has changed, and explore how we continue to offer expert services in a rapidly evolving industry.
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Losing important files can be stressful, but there’s hope! In “The Essential Guide to Data Recovery in Cambridge, MA,” we explore how data recovery services can save the day, helping you retrieve lost or corrupted files. This guide simplifies the data recovery process, and provides tips for choosing reputable local services.
Cambridge, Massachusetts, a city renowned for its prestigious universities and vibrant culture, is also a haven for small businesses.
It’s been a long time coming and now we can officially say that OTSCR has a new home!
We are now located at 819B Cambridge Street in Cambridge, MA at the corner of Cambridge Street and Harding Street (right below Al Ponte Insurance Agency in the basement level). Meter parking is available all along Cambridge Street. If you have a Cambridge resident parking sticker, parking is available on side streets like Harding Street and Jefferson Street. The number 69 bus runs along Cambridge Street and stops within a few feet from our location. The closest T stop is Lechmere Train Station (Green line).
We are very excited for this move! After close to five years of operating OTSCR from our home office, we are looking forward to this new experience. Please make sure to visit us at our new location!
Best,
David & Iris
Are you considering a custom build PC? Learn why a custom build computer offers superior performance, personalization, and cost-effectiveness. At OTSCR, we specialize in creating PCs tailored to your needs. Explore our new Custom Build PC Shop with AMD and Intel options to find your perfect match.
People bring in all types of computer problems to us at OTSCR – we see it all! We try our best to fix everyone’s issues to the best of our abilities. If anything is beyond our scope or our technicians do not feel comfortable doing a repair, we will tell you upfront. That’s one of the qualities that people love about us – how honest we are.
After four years of being in business, we have learned a great deal about customer satisfaction. Here are some tips to make your computer repair experience at OTSCR a great one!
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Be honest with us.
There is a reason why we ask if there is any type of liquid damage to your computer as it completely changes how to proceed with the repair. If you lie about it, our technicians will soon figure it out after opening up your computer. Let’s save us all the headache and time by being honest with each other so that your repair can be completed efficiently and in a timely manner.
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Read the contract.
We tell you what’s on it but please read it or at least skim through it. We have repair terms for a reason and they are all straightforward. We tell you in person the most important ones like making sure all your data is backed up before repair, and that you will need to re-install any programs if we have to refresh your computer. We just want to make sure we’re all on the same page.
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We do not recommend buying parts on your own.
If your repair involves replacing parts, we advice against buying them on your own. Many people come in and say “Hey, I saw that part on Ebay for $20, can I order it and bring it in?” and our response is generally no. The reason for this is you never know the authenticity of the part, and if the part is compatible with your computer. It is risky to buy parts on sites like Ebay and Amazon. These sites are known to sell imitation products that are produced in large quantities in foreign countries. We use resellers who work with repair shops like us to get parts that are authentic and that will work with your computer.
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Respond in a timely manner.
We will call or email you to communicate repair updates, any issues we may encounter with repair, and when repair is completed/ready for pick up. It’s important that you verify that the contact information you provided to us is correct so we can communicate with you. Please respond to our communications in a timely manner especially if we need to hear back from you before proceeding with a repair. Not getting back to us in a timely manner will delay your repair.
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Be aware of our business hours.
Our hours are posted online, written in our emails, and mentioned in our voice mail. From time to time, we may switch up our business hours according to the season. If we are going to be closed for any reason, we will let you know beforehand and it will be posted on our website.
Have you had a chance to check out our new t-shirts? We thought it made sense to have some type of uniform to give us a more professional appeal and of course, a t-shirt is the easiest and most common thing to do to achieve this.
We wanted something simple and it came down to making a decision between white or black t-shirts. We chose to go with the black t-shirts as our bright green logo looked better on black than white. We are happy with the results and will be looking into more ideas to spruce up our look. We are also thinking of getting t-shirts made just for our customers – would you be interested in purchasing an OTSCR t-shirt? Let us know and we can get right on it!
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