Our Networking Services Include:

• Modem Setup: We will configure your modem to ensure a stable and fast internet connection, laying the foundation for a reliable home network.
• Secured Wireless Router Setup: Our top priority is your security, so we configure your wireless router with secure WPA/WPA2 or WEP configurations to protect your network from unauthorized access and intruders.
• Device Connectivity: We create a seamless and integrated home network that enables your devices to share internet, files, printers, music, videos, and photos.
• Network Adapter Installation: We ensure efficient communication by installing and configuring network adapters on up to 3 devices, including PCs, laptops, gaming consoles, and network-enabled TVs and Blu-Ray/DVD players.
• In-Home Installation: We install all networking equipment in your home, ensuring everything is set up correctly and working perfectly before we leave.
• Network Troubleshooting: Have trouble with your local network, printer, or wireless printer? Our experts can diagnose and resolve any networking problems you may face, ensuring a smooth and uninterrupted experience.

Important Considerations

• No Server Work: We do not work on servers or set up in-home NAS servers.
• Operating Systems: We work exclusively on Windows and Mac systems and do not provide services for Linux systems.
• Service Location: Our services are strictly for in-home or in-office setups. We do not offer remote work.
• Warranty: We offer a 7-day warranty for issues that recur after the initial repair.
• Equipment Sales: While we do not sell networking equipment, we can provide recommendations based on your needs.
• ISP Issues: We do not fix issues related to your internet service provider. Their service technicians should address these issues.

Our Process

At On The Spot Computer Repairs, we understand that your time is precious, and dealing with networking issues can be a hassle. That’s why we’ve streamlined our on-site service process to be as straightforward and stress-free as possible. Here’s what you can expect when you reach out to us for your home networking needs:

1. Scheduling Your Service: The first step is to contact us by email or phone to arrange an on-site service appointment at a time that is convenient for you. Our team is here to work around your schedule, and we will be flexible and understanding from the start.
2. Pre-Appointment Confirmation: To ensure a seamless service experience, we will call you 30 minutes before your appointment to confirm that everything is on track and allow you to prepare for our arrival.
3. Efficient and Transparent Billing: We understand the value of both your time and money, which is why we charge by the hour for our services. Our goal is to resolve most issues within this timeframe so that you can get back to using your network as soon as possible. If we anticipate that the repair might take longer, we offer a convenient option: we can pick up the devices needing repair and return them to your location once fixed. This approach minimizes disruption to your day and ensures that we can work on the repairs without any rush, focusing on quality and effectiveness.
4. Flexible Service Hours: We recognize that everyone has different schedules. That’s why most of our repairs are conducted after 5 PM or during our standard business hours from 12 PM to 6 PM. This flexibility is part of our commitment to accommodating your needs and ensuring that our services are as accessible as possible.
5. Service Radius: To provide prompt and reliable service, we limit our service area to a 10-mile radius. This allows us to respond quickly to your needs and provide personalized, on-site support when necessary.