Return Policy
At OTSCR, we are committed to ensuring customers are completely satisfied with their custom build computers. We understand that sometimes things don’t go as planned, and you may need to consider a return. We have outlined a clear and straightforward return procedure to make this process as smooth and hassle-free as possible. Below is a step-by-step guide designed to help you navigate the return process efficiently.
1: Review Return Policy
Before you start a return, please read this return policy completely. If you ordered a custom build PC, you have 30 days from the initial order date to return it. The computer must be in its original condition, with all original parts, paperwork, and packaging. Custom build PCs with physical damage, missing parts, or changes not made by our technicians cannot be returned.
Please take notice: all returned custom build PCs that were delivered will have a 20% restocking fee.
2: Initiate Return Request
If you want to return your custom build PC, please contact us within 30 days to request a return. When you reach out, make sure to include your order number, contact information, and the reason for the return. Our team will review your request and, if it’s approved, we’ll give you a Return Merchandise Authorization (RMA) number. All returns are for custom build PCs that were purchased through our custom build PC shop, not through our BYOP (Buy Your Own Parts) service.
3: Prepare Your Custom Build PC
Remember to safely pack your custom build PC in its original packaging, including the original box it came in. Make sure to include all original components, accessories, documentation, and your printed RMA document inside the box.
4: Bring In Your Custom Build PC For Return
If we deliver the product to you, we use our white-glove service within a 100-mile radius of our shop. We deliver the product ourselves instead of using a shipping carrier to ensure that it arrives undamaged. Currently, we don’t use shipping carriers for our custom build PCs. When you return the product, please do so in the same way it was delivered to you.
5: Return Processing
Upon receiving your return, our technicians will inspect the custom build PC to ensure it meets our return policy. This process typically takes 2-5 business days. We will notify you via email once your return has been processed.
6: Refund or Exchange
If your return is approved, we will refund your original payment method. Refunds will be processed within 3-5 business days after the return is approved.
Important Notes:
- Custom builds specifically designed to your unique specifications will incur a 20% restocking fee if returned.
- Software, games, or digital content cannot be returned once installed or redeemed.
- We are dedicated to ensuring your satisfaction. If you encounter any issues or have questions about your custom build PC, don’t hesitate to contact us for assistance before initiating a return.
Your Satisfaction, Our Commitment
At OTSCR, we aim to ensure your journey with our custom build PCs is nothing short of excellent. We’ve crafted our return process to be clear and straightforward, focusing on resolving any issues quickly and to your complete satisfaction. Your trust in us for your custom computing needs is greatly valued, and we’re dedicated to upholding that trust at every turn.
