People bring in all types of computer problems to us at OTSCR – we see it all! We try our best to fix everyone’s issues to the best of our abilities. If anything is beyond our scope or our technicians do not feel comfortable doing a repair, we will tell you upfront. That’s one of the qualities that people love about us – how honest we are.

After four years of being in business, we have learned a great deal about customer satisfaction. Here are some tips to make your computer repair experience at OTSCR a great one!

Be honest with us.

There is a reason why we ask if there is any type of liquid damage to your computer as it completely changes how to proceed with the repair. If you lie about it, our technicians will soon figure it out after opening up your computer. Let’s save us all the headache and time by being honest with each other so that your repair can be completed efficiently and in a timely manner.
Read the contract.

We tell you what’s on it but please read it or at least skim through it. We have repair terms for a reason and they are all straightforward. We tell you in person the most important ones like making sure all your data is backed up before repair, and that you will need to re-install any programs if we have to refresh your computer. We just want to make sure we’re all on the same page.
We do not recommend buying parts on your own.

If your repair involves replacing parts, we advice against buying them on your own. Many people come in and say “Hey, I saw that part on Ebay for $20, can I order it and bring it in?” and our response is generally no. The reason for this is you never know the authenticity of the part, and if the part is compatible with your computer. It is risky to buy parts on sites like Ebay and Amazon. These sites are known to sell imitation products that are produced in large quantities in foreign countries. We use resellers who work with repair shops like us to get parts that are authentic and that will work with your computer.
Respond in a timely manner.

We will call or email you to communicate repair updates, any issues we may encounter with repair, and when repair is completed/ready for pick up. It’s important that you verify that the contact information you provided to us is correct so we can communicate with you. Please respond to our communications in a timely manner especially if we need to hear back from you before proceeding with a repair. Not getting back to us in a timely manner will delay your repair.
Be aware of our business hours.

Our hours are posted online, written in our emails, and mentioned in our voice mail. From time to time, we may switch up our business hours according to the season. If we are going to be closed for any reason, we will let you know beforehand and it will be posted on our website.

David Matthews

David is the owner of OTSCR and has been building and fixing computers for over 20 years. Starting as a hobby, his expertise has evolved into a successful small business. He now shares his knowledge through blogging and continues to provide top-notch computer services.